pivip | Privacy Policy - How We Protect Your Personal Data

Introduction and overview

At Pivip, we take your privacy extremely seriously and make every effort to ensure the security of your personal information. This Privacy Policy explains how Pivip collects, uses, processes, stores, and protects your personal data when you use our website, mobile application, or any of our services.

We comply with international data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy legislation. Your information is used only for legitimate purposes, and we never sell or share your data with third parties without authorization.

By using the Pivip platform, you consent to the terms and practices described in this Privacy Policy. We encourage you to read and understand this policy in full. If you have any questions, please contact our customer support team.

Your security is our priority: Pivip uses advanced SSL encryption, firewalls, and multi-layer security protocols to keep all your personal and financial information secure.

What types of information we collect

Pivip collects various types of information from you to provide and improve our services. The types of information we collect include:

1.1 Personal identity information

When you create an account on pivip, we collect the following personal information:

Full name (as per your identity document)
Date of birth (for age verification, 18+ mandatory)
Email address (for communication and account recovery)
Mobile phone number (for two-factor authentication and SMS notifications)
Physical address (for identity verification and regulatory compliance)
Nationality and country of residence

1.2 Identity verification documents

To meet legal and regulatory obligations, we collect the following documents as part of the Know Your Customer (KYC) process:

National ID card or passport (identity verification)
Proof of address (utility bill, bank statement)
Selfie or photo (for identity verification)

These documents are stored securely in encrypted format and can only be accessed by authorized personnel.

1.3 Financial and payment information

To process deposits and withdrawals, we collect the following financial information:

Bank account number and bank name
Mobile banking account number
E-wallet account information
Transaction history and payment records

All payment information is encrypted and secured in accordance with PCI DSS (Payment Card Industry Data Security Standard).

1.4 Gaming and usage data

During your use of the Pivip platform, we collect the following information:

Game history and betting records
Win and loss statistics
Bonus and promotion usage data
Login and account activity logs
Time spent on platform and session information

1.5 Technical and device information

Information automatically collected from your device and browser:

IP address and geographic location
Device type (mobile, tablet, computer)
Operating system and browser type
Cookies and tracking technology data
Referral URLs and website navigation patterns

Type of information	Purpose of collection	Legal basis
Personal identity	Account creation and management	Contract performance
KYC documents	Identity verification, AML compliance	Legal obligations
Financial information	Payment processing	Contract performance
Gaming data	Service provision, responsible gaming	Legitimate interest
Technical data	Security, platform improvements	Legitimate interest

How we use your information

Pivip uses your personal information only for specific, lawful, and transparent purposes. We use your information for the following purposes:

2.1 Account management and service provision

To create, manage, and maintain your Pivip account
To verify your identity and prevent fraud
To provide gaming services, betting, and casino games
To respond to your requests and customer support inquiries
To send account notifications and important updates

2.2 Payment and transaction processing

To process deposits, withdrawals, and other financial transactions
Payment verification and fraud detection
To distribute winnings and award bonuses
Maintenance of transaction records and auditing

2.3 Legal and regulatory compliance

To comply with Know Your Customer (KYC) and Anti-Money Laundering (AML) regulations
Age verification (to ensure 18+)
To meet gaming licensing authority requirements
To fulfill tax and financial reporting obligations
To handle legal disputes and complaints

2.4 Security and fraud prevention

To protect platform and user security
To detect and prevent suspicious activity
To detect multiple accounts and bonus abuse
To protect against hacking and cyber attacks
To investigate Terms and Conditions violations

2.5 Responsible gaming

To identify problem gambling behavior
To enforce self-exclusion and deposit limits
To provide support for vulnerable players
To offer responsible gaming tools and resources

2.6 Marketing and communication

To inform you about promotions, bonuses and special offers
To provide personalized gaming recommendations
To send newsletters and updates (if you subscribe)
To measure marketing campaign effectiveness

Important note: You can opt out of marketing communications at any time through your account settings or by clicking the "Unsubscribe" link in emails.

2.7 Platform improvement and analytics

To analyze website and app performance
To improve user experience (UX)
To develop new features and games
To resolve technical issues and bugs
To understand user behavior and preferences

Information sharing and third-party disclosure

Pivip respects your privacy and shares your personal information with third parties only in the following limited circumstances:

3.1 Service providers and business partners

We work with trusted third-party service providers who perform specific functions on our behalf:

Payment processors: Banks and payment gateways that process deposits and withdrawals
KYC and verification services: Identity verification and document authentication services
Game providers: Slots, live casino and other game content providers
Cloud hosting: Server and data storage service providers
Customer support: Live chat and ticketing system software
Marketing tools: Email services and analytics platforms

All such third parties are bound by strict confidentiality agreements and may only use your information in accordance with our instructions.

3.2 Legal and regulatory authorities

We may disclose information to the following when required by law:

Gaming licensing authorities and regulatory bodies
Law enforcement and government authorities
For courts and legal proceedings
Tax authorities and financial regulators
Anti-Money Laundering (AML) authorities

3.3 Business transfers

If pivip undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such cases, we will provide you with advance notice.

3.4 With your consent

Except for the circumstances described above, we do not share your personal information with third parties without your explicit consent.

What we don't do

Pivip never:

Does not sell your personal information
Does not share data for unauthorized marketing
Does not give your data to third parties for free
Does not use data without your consent

Cookies and tracking technologies

The Pivip website and mobile app use cookies and similar tracking technologies to improve user experience and analyze platform performance.

4.1 What are cookies

Cookies are small text files stored on your device when you visit a website. Cookies help the website recognize your browser and remember your preferences.

4.2 Types of cookies we use

Essential cookies: Required for core platform functionality, such as login and account security
Performance cookies: Helps analyze website usage and traffic
Functional cookies: Remembers your preferences and settings (language, currency)
Targeting cookies: Used to display relevant advertising and promotions

4.3 Managing cookies

You can control and delete cookies through your browser settings. However, disabling cookies may prevent some features of Pivip from working properly.

Data protection and security measures

Pivip uses industry-leading security technology and protocols to protect your personal and financial information.

5.1 Technical security measures

SSL/TLS Encryption: All data transmissions are secured with 256-bit SSL encryption
Database encryption: Stored data is protected by strong encryption algorithms
Firewall: Advanced firewall systems prevent unauthorized access
DDoS Protection: Protection against Distributed Denial of Service attacks
Two-factor authentication (2FA): Additional account security layer

5.2 Organizational security

Data access restricted to authorized personnel only
Regular security audits and vulnerability scans
Staff training and confidentiality agreements
Secure data backup and recovery procedures
Incident response and breach protocols

5.3 Payment security

We use PCI DSS (Payment Card Industry Data Security Standard) compliant payment processors. Pivip never stores your full card number or sensitive payment information.

Data breach notification: If a data breach occurs that may affect your information, we will notify you and the relevant authorities within 72 hours in accordance with applicable law.

Data retention and deletion

Pivip retains your personal information only for as long as necessary to fulfill the purpose of collection or to comply with legal obligations.

6.1 Retention period

Active accounts: As long as your account remains active
Inactive accounts: Up to 5 years from last activity
Transaction records: 7 years for legal requirements
KYC documents: 5-7 years in accordance with regulatory requirements
Marketing data: Until you opt out or 3 years

6.2 Account closure and data deletion

You may request to close your Pivip account at any time. After account closure:

Your personal information will be deleted within 30 days
Data required for legal obligations will be retained
Your gaming history will be kept for regulatory purposes
Financial records will be kept for tax and audit purposes

Your Privacy Rights

Under GDPR and other data protection laws, you have the following rights:

Right of access: The right to know what information we hold about you
Right to rectification: Right to correct inaccurate or incomplete information
Right to deletion: Right to request deletion of your data in specific circumstances
Right to restrict processing: The right to restrict how your data is used
Right to data portability: The right to receive your data in a structured format
Right to object: Right to object to processing of certain types of data
Right to automated decision-making: Right to object to decisions based entirely on automated processing

7.1 How to exercise your rights

To exercise your privacy rights, you can:

Log in to your Pivip account settings
Contact our customer support team
Send an email to [email protected]
Request via live chat support

We will attempt to process your request within 30 days. For complex requests, we may take an additional 60 days and will notify you.

Pivip Privacy Policy